When is UNHCR open?

UNHCR is open from Monday to Friday between 08:30 a.m. and 16:30 p.m., with a lunch break from 12:30 – 13:30 p.m. The office is closed on national holidays. Outside office hours, it is possible to leave a message with UNHCR security staff in emergencies. The Security Officer will contact the Duty Officer who will take the necessary action.

If you have a query and are unable to come to UNHCR, you may telephone the refugee reception desk or write to the UNHCR office. You may send letters by post or drop them in the post box outside the UNHCR building in Colombo.

Getting an appointment

An appointment may be obtained either by calling UNHCR or by approaching the Security at the gate. You will be asked to fill out a slip stating your name, nationality, reason for appointment, date and signature. In return you will be given a slip with the date and time for your appointment. If the appointment has been made by phone your name will be entered in the appointment book.

Where is UNHCR located?

In Sri Lanka, UNHCR has offices across the north and east.

Please see Location Maps.

However, please note that you can only apply to the Colombo office for refugee status. The UNHCR Field Offices cannot entertain any applications for refugee status.